Dzisiejszy post nadaje się bardziej na bloga “Ameryka – pępek świata”, ale dodam go do kategorii “Kiepskie i niepolskie”. Całość po angielsku, gdyż nie widzę sensu tłumaczyć całej korespondencji. Trzeba uczyć się języków, przynajmniej w stopniu pozwalającym na swobodną komunikację.
It all started in 2008, when I decided to move my website http://knajpy.krakow.pl to Dreamhost.
Very soon I learned, that Dreamhost cannot host my domain, because I don’t own its parent domain, krakow.pl.
So I sent an inquiry to tech support:
Subject: Can’t host regional domain
I am trying to host my domain knajpy.krakow.pl with Dreamhost. I get the message: “Can’t add domain: you don’t have permission to add to krakow.pl.” The problem is that I am not trying to host krakow.pl, because it is a public regional domain, just as many others in Poland, such as edu.pl, com.pl, org.pl etc. Now what can I do to host my domain?
The answer came the same afternoon (or morning in the PST time zone, where Dreamhost is located):
I’m sorry, but you won’t be able to add knajpy.krakow.pl without first
adding krakow.pl. You won’t actually need to host knajpy.krakow.pl here
at DreamHost, but you will need to add the primary domain krakow.pl
before adding the subdomain knajpy.krakow.pl.
On another note, I see that krakow.pl is currenly listed on another
DreamHost account. Hence, if you can send me a link that will display the
registsration ownership of krakow.pl, we may be able to remove krakow.pl
from the other account.
Feel free to reply to this email or send to email@example.com with any
proof of ownership of the domain krakow.pl. I’ll be in for 3 more hours
today if you would like to reach me directly. Otherwise you can write in
at any time to receive assistance.
The domain krakow.pl does not belong to me. It is registered to ACK Cyfronet, who administer it on behalf of the City Authority of Krakow, Poland. So I let them know:
I do NOT own krakow.pl. It is a regional domain, just like “ca.us” or
“ak.us” are. All I own is the knajpy.krakow.pl domain registered with
the official registry of the krakow.pl, “Cyfronet”, and I would like to
host knajpy.krakow.pl with you. It is an equivalent of hosting
santa-kruz.ca.us with DreamHost, without hosting ca.us with it.
krakow.pl is not hosted on Dreamhost because it is hosted with Cyfronet,
and it is the URL of the official website of the City of Krakow, Poland.
Maybe somebody had the same problem with another *.krakow.pl and
fictionally hosted krakow.pl at Dreamhost as a walkaround.
Below is the WHOIS result for the krakow.pl domain (from www.dns.pl, the
), where you can see its nameservers (none of them at Dreamhost). If you
need to contact any Polish entity and have problem getting to them, I
can help you do it.
registrant’s handle: nsk14256 (CORPORATE)
AKADEMICKIE CENTRUM KOMPUTEROWE CYFRONET AGH
After this, and two other messages, stating the same information, Kacy seemed to understand:
Thanks for the information.
I see that the other person that has krakow.pl listed on their DreamHost
account is parking the name. So I’ll be contacting the other person to
see if we can remove krakow.pl from their DreamHost account to allow you
to add it.
I’ll get back to you as quickly as possible as you won’t be able to add
krakow.pl until it’s removed from the other DreamHost account.
Sorry for the delay.
Sorry for the delay as I’ve just gotten in this morning.
After more investigation, we were able to remove krakow.pl from the other
DreamHost account. Hence, I was able to add knajpy.krakow.pl to your
account by adding krakow.pl as well. Feel free to look within the
Domains>Manage Domains section of the control panel to ensure that
knajpy.krakow.pl is configured properly. I wasn’t sure of which username
should own knajpy.krakow.pl, so if you need to change the username that
owns knajpy.krakow.pl, simply do the following.
And so I became the “owner” of krakow.pl. At least for Dreamhost. I didn’t care if the domain krakow.pl was registered as mine on their DNS system, because nobody would ever query it anyway.
But just a year later…
Hello Maciej, this is DreamHost contacting you on behalf of an other
DreamHost account holder. It seems that you are hosting the domain
‘krakow.pl’ and the other account holder is wanting to host the domain
‘[xxxx].krakow.pl’. We are contacting you to have you approve the
subdomain ‘[xxxx].krakow.pl’ to be hosted on another account.
Please get back to us at your earliest convenience and if you have any
other questions or concerns, please do not hesitate to contact us.
‘I was expecting that’ I thought and sent my approval, just reminding that I am not the owner of krakow.pl:
I had a similiar problem some time ago. I am NOT the owner of the domain
‘krakow.pl’. It belongs to the city of Krakow, Poland and its subdomains
can be registered by others (equivalent to ‘*.ca.us’).
The domain was assigned to my account, because Dreamhost administrators
found no other way to let me register the domain ‘knajpy.krakow.pl’,
which belongs to me.
I do not mind registrations of any *.krakow.pl domains, as long as I can
keep the domain I own (‘knajpy.krakow.pl’) registered and possibly
register other subdomains of knajpy.pl in future.
But after another 2 months Kacy contacted me again:
We’ve been contacted by another person whom appears to own the
registration for the domain krakow.pl. The other person would like to
host krakow.pl on their DreamHost account, but aren’t able to since the
domain is listed on your account.
Please remove krakow.pl from your account by visiting the following link
and clicking on Delete on the left of the domain.
I’ll wait 24 hours to give you a chance to remove krakow.pl from your
account before removing it from this side.
Feel free to reply to this email or send to firstname.lastname@example.org if you
need assistance with removing the domain. I’ll be in for 5 more hours
today if you would like to reach me directly. Otherwise you can write in
at any time to receive assistance from our support team.
We appreciate your participation on this issue.
This time I didn’t like the message. They asked me to remove the domain and I new it wouldn’t do any good:
It’s about time Dreamhost did something with the issue of the registrable
domains of below the top level.
I am *not the owner of the domain krakow.pl*, but I believe *neither is the
The domain is a *regional domain*, such as the domain ca.us. As you can see
at http://www.dns.pl/cgi-bin/en_whois.pl , the owner of the krakow.pl domain
is Akademickie Centrum Komputerowe Cyfronet AGH (www.cyfronet.krakow.pl), on
behalf of the City Authority of Krakow, Poland. The *subdomains
*.krakow.plare available for third party registrations
I don’t mind the domain krakow.pl being removed from my account as long as I
can still host its subdomain: *knajpy.krakow.pl, which belongs to me* (you
can verify that by contacting Cyfronet at email@example.com or calling +48 12
632 33 55 during their office hours, which are 8AM-3PM CET).
I am not going to take any action to remove the domain krakow.pl from my
account because I am afraid this will remove the subdomains too. *I agree
that you do that. However, if you remove MY domain knajpy.krakow.pl, it is
going to cause a significant loss to me, and I am going to have to file a
complaint and demand a compensation from Dreamhost.*
A much better solution would be that Dreamhost* finally accepted the fact,
that there are domains available for registration, other than the top-level
ones *(like .com and .org). You should allow the registration of their
subdomains without needing to register the parent domains. These domains are
very popular in Europe and include national equivalents of the top-level
domains (such as *.co.uk and *.com.pl) and the regional domains, especially
popular in Poland (such as *.krakow.pl or *.waw.pl), but also used in the
Please let me know of the actions you are going to take to resolve the
So they removed krakow.pl, leaving knajpy.krakow.pl listed in my account:
Thanks for the information.
We’ve removed the primary domain krakow.pl from your account, but left
you with the ability to manage the Sub-domains for krakow.pl.
Feel free to take a look to ensure that you’re sub-domains are working
and don’t hesitate to contact us if there are any questions or problems.
I should have checked the DNS back then, but I just tried the address in the browser and it worked fine. Until next morning:
stronka Ci nie działa 🙂 coś padło ?
(‘hey, your website is down. Is something wrong?‘)
That was enough. I wrote to Dreamhost:
This message is related to the case [XXXXX 31928490]
I am not going to describe the whole situation, because it is all in the yestarday’s e-mails.
My domain, ‘knajpy.krakow.pl’, has been removed from Dreamhost DNS servers (ns1 through ns3.dreamhost.com) by your staff. I warned, that removing the domain krakow.pl may cause that, but I was assured everything would be OK.
I demand that my domain is recovered immediately. My site is down and, as I wrote, every single hour of it being down, is a significant loss to my company.
The last reply was from another person:
I apologize for the issues with the knajpy.krakow.pl sub-domain. This is
due to a bug with the way this TLD was added. I am working with our
development team this morning to resolve this issue. I have your tickets
in my personal queue and I will be in touch as soon as I have this
You can contact me directly, if needed:
Thanks for your continued patience!
It is 21 hours now, since I was first contacted by Dreamhost regarding the removal of the domain and about 20 hours since the domain was removed from Dreamhost’s DNS. My website is still down. I wonder how long it is going to take the development team to fix this problem…
Update (my reply):
The bug was there for a year+ and I was trying to report at least 3 times before you removed my domain (when I first tried to register it, and then each time DH contacted me because someone tried to register a *.krakow.pl domain).
I know that there are more *.krakow.pl domains hosted on Dreamhost so it is possible that you recovered my domain right now. Please do it.
After that your development team may take their time to fix the problem.
I would also like to let you know that I have cited and described my whole correspondence with Dreamhost tech support regarding the domain issues at: